FAQ

Product & Craftsmanship

Who makes the Golden Clasp bags?

Each Fermoir d'Or bag is carefully handcrafted by skilled artisans specializing in luxury leather goods. Their passion and precision shine through in every stitch, fold, and finish. We collaborate closely with trusted workshops that share our commitment to intention, quality, and timeless design, ensuring each piece is as exceptional as the person who wears it.

What leather do you use?

We use full grain calfskin, one of the The highest quality leathers available, chosen for their softness, rich texture, and remarkable durability. From day one, it feels luxurious. Over time, it becomes unique, taking on a character and depth that reflect your life and how you live it.

This isn't leather that wears out, it develops a patina. It's an investment in something you'll wear for years, and love more and more with each use.

How do I take care of my bag?

A soft cloth and a delicate leather conditioner are very effective at keeping your leather in perfect condition. When not in use, store your item in its dust cover and avoid overstuffing it to help maintain its perfect shape.

Orders & Shipping

Can I track my order?

Once your order has shipped, we'll send you a confirmation email with tracking details so you can follow its progress every step of the way. You can also track it by clicking here

Do you ship internationally?

No matter where you are, we'll deliver at no extra cost . Delivery times may vary depending on your location, but customs fees are always covered , so there are no surprises at checkout or upon arrival.

How long does delivery take?

We ship quickly so you can start enjoying your order sooner.

  • Usually delivered in 4 to 8 business days

Wherever it is, we will keep you informed every step of the way.

Returns & Exchanges

Can I return my bag?

We accept returns within 30 days of delivery , as long as the item is unused and in its original condition . If it's not quite right, we'll make it easier to return.

How do I request a return?

For more details, please see our Refund Policy . If you need assistance, email us at retour@fermoirdor.com with your order number, and we'll guide you through the process.

Can I exchange my bag for a different color or model?

Need a different size or style? Exchanges are possible within 30 days , as long as the item is in new, unused condition . Simply email us at hello@mairaatelier.com , and we'll walk you through the process.

Customer Service

How can I contact your team?

Live chat : We are available Monday to Friday from 8:00 a.m. to 6:00 p.m.

Email : Write to us, we will respond within 48 hours at contact@fermoirdor.com

Can I change my delivery address after placing an order?

If your order has not yet been shipped, we are happy to update the delivery address. Please email us as soon as possible at contact@fermoirdor.com to make the change.

How do I report a problem with my order?

Contact us via live chat , available Monday to Friday from 8:00 a.m. to 6:00 p.m.

Outside of these hours, write to us at contact@fermoirdor.com , indicating your order number and a brief description of the problem.

We will get back to you quickly to resolve it.